Please refer to individual product shipping timeframes. High demand on certain items may delay processing.

UK Orders:
Once your order has been dispatched you will receive your shipment confirmation and tracking info.

Deliveries are usually 1-3 working days from time of dispatch.

Outside the UK:

• Shipping costs vary based on your address.
• Delivery timeframes: 3-20 working days, depending on your country.
• International orders are processed from our UK depot.

Customs and Duties:

• Buyer is responsible for all customs and duties. Von Dutch UK & Von Dutch Loves is not accountable for these charges.
   
• We cannot be held responsible if your order is held at your country's customs or processing center.

EU Orders:

• EU orders may incur import tax, VAT, and handling fees. Von Dutch UK & Von Dutch Loves is not responsible for these charges.
   
• If you refuse to pay customs and the parcel is returned, import taxes will be deducted from your refund.
   
• No refund if the parcel is lost after rejecting import tax.

Missing Orders:

• If your order hasn't arrived within the delivery period, contact us at hello@vondutchloves.com
   
• Refunds/exchanges are available for missing orders within 30 working days.
  
  
  For any additional informaton please contact us directly at 
  hello@vondutchloves.co.uk