Refunds & Exchange Policy
We hope you love your purchase. If something isn’t quite right, we’re here to help.
Returns
We offer a 14-day return/exchange policy from the date your order is delivered.
To be eligible for a return:
- Items must be unworn, unused and in their original condition.
- All tags must remain attached.
- Items must be returned in their original packaging.
- Please include your order number.
Return Postage
Customers are responsible for arranging and paying for the return of any items they wish to return or exchange. We do not provide free returns or prepaid return labels unless the item is faulty, damaged, incorrect, or we have made an error with your order.
Important (Hats)
To protect the shape and quality, all hats must be returned in a rigid box. Items damaged in transit due to insufficient packaging may not be accepted.
Returns should be sent to:
Von Dutch UK – Returns/Exchange Hub
Canvas 3.02
53 Duke Street
London W1C 2PE
United Kingdom
For any questions, please contact us at:
Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged or incorrect, contact us as soon as possible at:
We'll make it right.
Exchanges
The quickest way to receive your preferred item is to return your original purchase and place a new order.
Refunds
Once we've received and inspected your return, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.
Return shipping costs are non-refundable. Original delivery charges are only refunded where required by applicable consumer law or where the order was lost in transit, damaged on arrival, or supplied incorrectly by us.
If more than 15 business days have passed since your return was approved, please contact us at:
