Refunds & Exchange Policy

Returns & Exchanges

We hope you love your purchase. If something isn’t quite right, we’re here to help.

Returns

We offer a 14-day return/Exchange policy from the date your order is delivered.

To be eligible for a return:

Items must be unworn, unused, and in original condition
All tags must be attached
Items must be returned in their original packaging
Please include your order number

Important (Hats):
To protect the shape and quality, all hats must be returned in a rigid box. Items damaged in transit due to insufficient packaging may not be accepted.

Returns should be sent to:
Von Dutch UK – Returns/Exchange Hub
Canvas 3.02
53 Duke Street
London W1C 2PE
United Kingdom

For any questions, please contact us at:
hello@vondutchloves.com

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us as soon as possible at:
hello@vondutchloves.com

We’ll make it right.

Exchanges

The quickest way to get what you want is to return your item and place a new order.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
hello@vondutchloves.com